We want you to be completely satisfied with your Winona purchase. Please review our policy below before initiating a return.
Unopened Products
We accept returns on all unopened, sealed products within 30 days of delivery.
Original sealed packaging required
Full refund to original payment method
Refunds processed within 5–7 business days of return receipt
Opened Products
Supplements: Opened supplements are not eligible for return or refund, except in cases of defect or damage.
If you experience an unexpected reaction to any Winona product, please contact us at help@bywinona.com within 30 days of delivery
Defective or Damaged Products
If your order arrives defective or damaged:
Report within 30 days of delivery
Provide your order number and photos of the damaged product and packaging
Photos required within 48 hours of delivery for carrier damage claims
Approved claims will receive a replacement or store credit if the item is out of stock
How to Initiate a Return
Email help@bywinona.com with your order number and reason for return.
For TikTok Shop or Amazon orders, please initiate your return directly through the platform.
Policy applies to purchases made through shop.bywinona.com, TikTok Shop, and Amazon only. Purchases through unauthorized third-party sellers are not covered.
Privacy Preference Center
Winona and our partners use cookies and other tracking technologies to gather information
about you and how you interact with our websites and services. As set forth in the table
below, we use this information (which may include sensitive health information in limited
cases) for a variety of purposes, such as for analytics, to optimize the performance of our
website, to improve effectiveness of our advertising, and to remember your preferences. You
can disable certain types of cookies using the Privacy Preference Center toggles below. Our
use of Cookies may constitute a “sale” or “sharing” for targeted
advertising under applicable privacy laws. You can opt out of these Cookies by (a) toggling
the “Do Not Sell or Share My Personal information for Targeted Advertising” to
the “on” position and clicking “Confirm My Choices”; and (b)
submitting an opt out request via our web form as described in our Privacy Policy. For more
information, including which cookies/tracking technologies belong to the below categories,
see our Privacy Policy.
These are technologies that the digital services need in order to function, and that
enable you to move around and use the digital services. Without these essential
technologies, the digital services will not perform as smoothly for you as we would
like them to, and we may not be able to provide the digital services or certain
features you request. Examples of where these cookies are used include: to determine
when you are signed in; to determine when your account has been inactive; and for
other troubleshooting and security purposes.
Turn off all optional cookies
Functional Cookies
These are technologies that help enhance performance and functionality. For
example, functionality cookies can be used to remember a user’s region or
remember language preferences and pages and products you have viewed in order to
enhance and personalize your experience when you visit our digital services.
Analytics Cookies
Analytics technologies allow us to understand more about how many visitors we have
to our digital services, how many times they visit us and how many times a user
viewed specific pages within our digital services. Although analytics technologies
allow us to gather specific information about the pages that you visit and whether
you have visited our digital services multiple times, we cannot use them to find
out details such as your name or address. We use Google Analytics. For more
information about Google Analytics, please refer to “How Google Uses
Information From Sites or Apps that Use Our Services,” which can be found at
www.google.com/policies/privacy/partners/, or any other URL Google may provide
from time to time.
Marketing Cookies
We use marketing technologies, including cookies and other conversion tracking
tools, to improve the effectiveness of our online marketing efforts (such as
personalized advertisements placed on other digital properties you may visit).
